Ramper Documentation
  • 🌟WELCOME
  • 👨‍💻Developer Guide
    • Developer Dashboard
  • 🔐EMBEDDED WALLET SDK
    • Quickstart
      • For Web Apps
        • Multichain Supported
          • Wallet Integration
          • Approve NFT
          • Approve Token
          • Sign Typed
        • Get Started on Viction
      • For Unity Apps
      • For Telegram Mini Apps
        • Set up Telegram bot
        • Implement Ramper Telegram SDK
      • For React Native Apps
        • Installation
        • Getting Started
        • Wallet Integration
        • Sign Typed
        • Approve
    • Terms & Conditions
    • Privacy Policy
  • 💜RAMPER WALLET
    • About Ramper Wallet
    • 📖User Guides
      • Authentication
      • How to send NFTs
      • How to sign in to a new account
      • Wallet settings
      • How to Send & Receive tokens
      • How to add custom tokens
      • Manage Tokens
      • General settings
      • How to send assets via email
      • How to use Vault
      • How to send assets via OneID
      • How to migrate accounts from Old version to New version
    • ❓User FAQs
      • Which networks are supported on Ramper?
      • What social accounts can I use to log in to Ramper?
      • What is the difference between a Password and a Passphrase?
      • Zero-gas transactions
      • Does Ramper hold my funds?
      • Can I import my wallet from Ramper to another Web3 wallet?
      • Can I import my wallet to Ramper?
      • Why can't I see my assets?
      • What is gas fee?
      • Can I get my assets back if I send them to the wrong addresses?
      • I forgot the password of my social accounts. How can I access my funds on Ramper?
      • What happens if my social account is compromised?
      • Can I recover my wallet if I lose my social account?
      • Can I change the email that is associated with my wallet address?
      • I can't find the answer to my question. How can I get support?
      • What is a Protected Account?
      • I forgot the PIN code to log in to Ramper Wallet. How can I access my funds?
      • Which email domains are blocked?
    • Ramper Wallet (Extension) Integration
      • EVM Dapp Integration
      • Sei Dapp Integration
    • Privacy Policy
    • Terms of Service
  • 💸NFT CHECKOUT SDK
    • About Ramper NFT Checkout
    • Get Started on EVM
    • Get Started on NEAR
    • Setting Up Your Collection
    • Moving Your Collection to Production
    • Purchase History
    • Terms of Service
    • Privacy Policy
  • Import
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  1. RAMPER WALLET
  2. User FAQs

Why can't I see my assets?

Your assets can be displayed on Ramper only if the following conditions are met:

  • You're using the correct wallet linked to your social media account,

  • Ramper supports your token/NFT.

If your tokens still are not visible, this is most likely due to one of the reasons below:

  1. Bad internet connection: We recommend you check the wifi or cellular connection.

  2. Not using the latest version: Please update to the latest version

  3. Unstable RPC: Please wait for the RPC to become more stable

  4. Hidden token: kindly check the hidden token section to see if your token is hidden

  5. Unsupported token: if you accidentally send a non-supported token to your wallet on Ramper, your tokens may not be visible within Ramper. You can try adding the token using the Custom Token feature.

  6. Inactive blockchain: check if the corresponding blockchain is activated on Ramper

  7. Bug issue: Please wait for the dev team to update/ fix the problem or report the issue to us for support.

Check all the possibilities but your balance is still not displayed properly? --> Contact us for support and beware of scammers!

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Last updated 1 year ago

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