> For the complete documentation index, see [llms.txt](https://docs.ramper.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ramper.xyz/ramper-wallet/user-faqs/why-cant-i-see-my-assets.md).

# Why can't I see my assets?

Your assets can be displayed on Ramper only if the following conditions are met:

* You're using the correct wallet linked to your social media account,
* Ramper supports your token/NFT.

If your tokens still are not visible, this is most likely due to one of the reasons below:

1. **Bad internet connection:** We recommend you check the wifi or cellular connection.
2. **Not using the latest version:** Please update to the latest version
3. **Unstable RPC:** Please wait for the RPC to become more stable
4. **Hidden token:** kindly check the hidden token section to see if your token is hidden
5. **Unsupported token:** if you accidentally send a non-supported token to your wallet on Ramper, your tokens may not be visible within Ramper. You can try adding the token using the Custom Token feature. 
6. **Inactive blockchain:** check if the corresponding blockchain is activated on Ramper
7. **Bug issue:** Please wait for the dev team to update/ fix the problem or report the issue to us for support.

{% hint style="info" %}
Check all the possibilities but your balance is still not displayed properly? --> Contact us for support and beware of scammers!
{% endhint %}


---

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