Ramper Documentation
  • 🌟WELCOME
  • 👨‍💻Developer Guide
    • Developer Dashboard
  • 🔐EMBEDDED WALLET SDK
    • Quickstart
      • For Web Apps
        • Multichain Supported
          • Wallet Integration
          • Approve NFT
          • Approve Token
          • Sign Typed
        • Get Started on Viction
      • For Unity Apps
      • For Telegram Mini Apps
        • Set up Telegram bot
        • Implement Ramper Telegram SDK
      • For React Native Apps
        • Installation
        • Getting Started
        • Wallet Integration
        • Sign Typed
        • Approve
    • Terms & Conditions
    • Privacy Policy
  • 💜RAMPER WALLET
    • About Ramper Wallet
    • 📖User Guides
      • Authentication
      • How to send NFTs
      • How to sign in to a new account
      • Wallet settings
      • How to Send & Receive tokens
      • How to add custom tokens
      • Manage Tokens
      • General settings
      • How to send assets via email
      • How to use Vault
      • How to send assets via OneID
      • How to migrate accounts from Old version to New version
    • ❓User FAQs
      • Which networks are supported on Ramper?
      • What social accounts can I use to log in to Ramper?
      • What is the difference between a Password and a Passphrase?
      • Zero-gas transactions
      • Does Ramper hold my funds?
      • Can I import my wallet from Ramper to another Web3 wallet?
      • Can I import my wallet to Ramper?
      • Why can't I see my assets?
      • What is gas fee?
      • Can I get my assets back if I send them to the wrong addresses?
      • I forgot the password of my social accounts. How can I access my funds on Ramper?
      • What happens if my social account is compromised?
      • Can I recover my wallet if I lose my social account?
      • Can I change the email that is associated with my wallet address?
      • I can't find the answer to my question. How can I get support?
      • What is a Protected Account?
      • I forgot the PIN code to log in to Ramper Wallet. How can I access my funds?
      • Which email domains are blocked?
    • Ramper Wallet (Extension) Integration
      • EVM Dapp Integration
      • Sei Dapp Integration
    • Privacy Policy
    • Terms of Service
  • 💸NFT CHECKOUT SDK
    • About Ramper NFT Checkout
    • Get Started on EVM
    • Get Started on NEAR
    • Setting Up Your Collection
    • Moving Your Collection to Production
    • Purchase History
    • Terms of Service
    • Privacy Policy
  • Import
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  1. RAMPER WALLET
  2. User FAQs

Can I recover my wallet if I lose my social account?

Normally, a digital asset on the Defi platform can only be stored in an address (wallet) on the corresponding blockchain, which is created and managed by a passphrase. You need to back up the Passphrase in a safe place and not share it with anyone. Anyone who has the Passphrase will be able to access your wallet as well as the assets inside it.

Likewise, every wallet on Ramper is also created and managed by Passphrase. Moreover, to simplify management, Ramper allows you to access all your digital assets by using your preferred social accounts as wallets on Ramper will be linked to social accounts or emails. So you just need to log in with the account associated with the wallet you want to access without having to enter a passphrase.

In case you lose your social account or you can't log in with your social account anymore, it does not mean that you will not be able to access your assets. As long as you keep the wallet's Passphrase, you can always restore your wallet on other crypto wallets like Coin98, Metamask, TrustWallet, etc by using a passphrase. Please note that the social account associated with your wallet is used only for logging in, not for recovering your wallet. In this situation, you also need to contact Ramper Support immediately to request deleting your account in Ramper to ensure the safety of your asset, so no one else can access your wallet via that account.

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Last updated 1 year ago

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